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 Delivery

TRAVELER CAT orders are prepared by hand and shipped within 48 hours of your order (excluding weekends and public holidays). The delivery is then ensured by the service by Colissimo (home delivery) or by Mondial Relay (relay point delivery). If the customer chooses to be delivered via Mondial Relay, an email will be sent to him within 48 hours after his order so that he can tell TRAVELER CAT the relay point chosen to receive his order.

Delivery delay :

The delivery time is given as an indication and is in no way guaranteed.

​The delivery time starts from the day the order is dispatched.

 

  • In France :

    • Mondial Relay relay point: 3 to 4 working days

    • Domicile Colissimo: 2 working days

 

  • In Belgium and Luxembourg:

    • Mondial Relay relay point: 3 to 4 working days

    • Mondial Relay home: 3 to 4open days

 

  • In Germany :

    • Mondial Relay address: 3 to 4 working days​

 

  • In Spain :

    • Mondial Relay relay point: 5 to 6 working days

    • Mondial Relay address: 5 to 6 working days

 

  • Swiss :
    • Colissimo address:

 

  • Italy and Austria
    • Mondial Relay address: 6 to 7 working days

 

  • Portuguese:
    • Mondial Relay relay point: 5 to 6 working days
    • Mondial Relay address: 5 to 6 working dayss

 

  • Netherlands :
    • Mondial Relay relay point:5-6 business days
    • Mondial Relay address:5-6 business days

The customer acknowledges that, in the event of a pre-order, the delivery time will be extended and will appear on the product sheet at the time of purchase. Cat-Trotter can not be held responsible for the consequences due to a delay in delivery not being its fault or being due to an act of force majeure.

Shipping cost :

  •  In Francemetropolitan:​​
    • Mondial Relay pick-up point: Free delivery
    • Colissimo address: 4.90 including taxC

 

  • In Belgium and Luxembourg:
    • Mondial Relay pick-up point: free delivery
    • Mondial Relay address: 3.50 including taxC

 

  • In Germany :
    • Mondial Relay address: 3.50 including taxC

 

  • ​In Spain :
    • Mondial Relay pick-up point: free delivery​
    •  Mondial Relay address: 4.90 incl. taxC

 

  • In Swiss :
    • Colissimo address: 12.90 including taxC

 

  • In Italy, Austria and Portugal:
    • Mondial Relay pick-up point: free delivery
    • Mondial Relay address: 3.50 including taxC

 

  • Netherlands :
    • Mondial Relay pick-up point: free delivery
    • Mondial Relay address: 3.50€

Return and refund

Return terms

1. All returns must be declared by email tocontact@cat-trotter.com

2. The product must be returned no later than 14 days from the date of receipt of the package.

3. Le product will have to becomplete (don't forget the 2 removable bag bottoms) andin a perfect state allowing aremarketing,it is-i.e. nine, undamaged, nosoiled, unwashed and unscratched.

4. Product may be returned in the original shipping carton. An adhesive strip is provided for reshipment.For more security, we recommend that you add additional tape to the tab of the shipping box.

5. The cost of return is the responsibility of the customer.

6. If the package is lost or damaged, TRAVELER CAT cannot be held responsible.

7. Products that are not returned within the time limits and conditions referred to above will not be reimbursed by TRAVELER CAT.

Repayment Terms

Refund will be issued within 30 days of receiving the item. It will be made to the customer's bank account corresponding to the bank card used to pay for the order. Please note, if you have changed your bank account, remember to give your new bank details to your old bank.